FAQs & Knowledge Base

Absolutely. You can whitelist or blacklist countries, IPs, BIN ranges, and more – directly in your rule settings.

There are three categories:

• MID-level limits (per merchant ID)
• Transaction limits (min/max amount per payment)
• Card limits (limits by card or customer)

Yes. CodeVision sends real-time webhook alerts when a transaction matches risk criteria or when a dispute is initiated

Absolutely. You can configure rules and trigger actions like blocking or review

Yes. We support smart risk rules, 3D Secure, and event-based monitoring to flag suspicious activity before it impacts your business

CodeVision’s Dispute Management Tool allows you to:

• Filter disputes by type or status
• Upload supporting documentation
• Manage T&Cs and evidence
• Track progress to reduce resolution time and financial loss

A dispute occurs when a customer challenges a transaction, usually due to an unauthorised charge, billing error, or product/service issue. It may result in a chargeback if not resolved.

Yes – you can receive webhook alerts for key events like conversion spikes or triggered transaction rules, helping you react instantly and keep your payment flow smooth

Yes. The platform includes audit logs to track access, changes, and login activity – for security and compliance

Yes. CodeVision supports multi-user access with role-based permissions. You control who sees what.

Definitely. Our tokenisation system supports one-click payments, subscriptions, and recurring billing – with secure and smooth user experience

Yes. We support both:

• Hosted checkout for quick setup and PCI relief

• Embedded (API-based) checkout for full control within your own frontend

Absolutely. You can display local payment methods, currencies, and languages

Yes. CodeVision allows full UI customisation, including logos, colours, fonts, languages, and layout – so you can match your brand perfectly

Yes, the system logs employee actions. This allows you to monitor all internal operations and detect potential risks or inefficiencies

Yes. CodeVision aggregates data from all your connected providers and accounts, allowing for cross-provider performance comparison and unified reporting

Yes. Our interactive dashboard gives you real-time visibility into your entire payment flow.
You can monitor key KPIs, filter data by merchant or region, and drill into detailed metrics – all in one place

CodeVision provides a full suite of reports, including:

• Transaction reports with status, amount, currency, errors, and timestamps

• Conversion funnel analysis with drop-off points

• Payment success/decline rates

• Balance and cash flow reports (in/out per provider)

• Payout and reconciliation reports
  All reports can be filtered by date, region, provider, method, or merchant

Absolutely. We specialise in tailored solutions – from VC-backed fintech startups to regulatory institutions. Reach out to us for a free consultation, and we’ll build a proposal tailored to your specific goals

For white-label or custom builds, there may be initial setup or development fees. We’ll provide a transparent quote after discussing your business goals and technical requirements

We offer flexible pricing models – from fixed fees to modular or usage-based plans, depending on your needs and the type of product you choose

Pricing for our white-label products (e.g. payment gateways, wallets, or regulatory tech solutions) is customised. It depends on factors like scope, features, hosting model, integrations, and support level

We provide tools that support SCA, 3D Secure, and GDPR-compliant data handling. While the legal responsibility lies with you or your provider, we ensure our software aligns with current regulatory standards

Yes. Our system is built to support PCI DSS-compliant tokenisation and secure processing. We follow industry best practices to protect sensitive data

Yes. CodeVision easily integrates with your current payment providers, wallets, or acquirers – licensed or not. You stay in control of your financial stack

No. CodeVision is a software provider, not a licensed financial institution. We do not hold a financial license – we provide infrastructure and tools to help you connect with regulated PSPs, EMIs, or banks

To enable auto-retry, simply contact our team during onboarding or via your account manager. We’ll configure smart retry logic based on:

• Decline reason codes (e.g. insufficient funds, technical errors)

• Retry intervals and limits to avoid customer frustration

• Fallback routing to secondary acquirers if available

Auto-retry helps recover failed transactions automatically and improves overall payment success rates – without manual intervention

Auto-retry is a feature that automatically re-attempts failed transactions based on pre-defined rules. It helps reduce failed payments, improve conversion rates, and minimise customer drop-offs

Yes – our platform supports fully customisable checkout experiences. You can tailor:

• Payment method availability by country, currency, or user segment

• Branding and language to match local expectations

• UI elements and logic (e.g. optimised layout)

This allows you to optimise conversion rates and deliver a seamless, localised experience for every customer segment. Our team can help design region-specific flows during setup

There’s no one-size-fits-all number – the ideal setup depends on your target markets, customer preferences, and business model. However, to maximise revenue:

• Offer at least 3–5 of the most popular payment methods per key region (e.g. cards, wallets, bank transfers).

• Prioritise methods with high adoption in your customer’s country.

• Continuously monitor performance and expand based on user demand and checkout data.

We can help you identify the optimal mix during the onboarding process to ensure maximum conversion and coverage

Offering alternative payment methods (APMs) like local e-wallets, bank transfers, or buy-now-pay-later options helps you:

• Boost conversion rates by letting customers pay the way they prefer.

• Enter new markets faster by meeting local expectations and increasing trust.

• Reduce cart abandonment caused by limited payment choices.

In many countries, cards aren’t the default – APMs are essential to reach a wider audience and maximize revenue

APMs are non-card payment options such as e-money, mobile wallets, local bank transfers, or cryptocurrency

Customising your checkout to remove unnecessary steps, offer local languages and preferred methods reduces friction and builds trust, leading to higher sales and fewer abandoned carts

Recurring payments work best for businesses with ongoing, repeatable billing models, such as:

• Subscription services (SaaS, media, education, digital tools)

• Memberships (gyms, clubs, online communities)

• Utilities & telecom (monthly bills, internet, phone plans)

• E-commerce subscriptions (meal kits, beauty boxes, supplements)

• B2B services (retainers, maintenance, support packages)

They ensure predictable revenue, reduce manual work, and improve customer retention

A gateway like CodeVision improves conversion by:

• Offering local and alternative payment methods (APMs) tailored to each market

• Supporting automatic currency conversion for a seamless global experience

• Providing one-click checkout to reduce friction for returning users

• Using smart routing and tokenisation to minimise declines and speed up payments

• Ensuring secure and fast transactions, building trust and boosting completion rates

All this helps turn more shoppers into paying customers – efficiently and reliably

Conversion rates depend on:

• Payment methods offered (local and preferred ones boost trust)

• Checkout UX (speed, simplicity, mobile readiness)

• Trust signals (branding, security, local language)

• Friction (too many steps or redirects)

• Tech performance (failures or slowdowns = drop-offs)

• Fraud filters (too strict = false declines)

• Transparent pricing (no surprises at checkout)

While total revenue shows how much you earn, conversion rate reveals how efficiently you’re turning potential revenue into actual payments. Here’s why it matters more:

• High revenue with low conversion means you’re leaving money on the table – many customers drop off before completing payment.

• Improving conversion boosts revenue without needing more traffic or ad spend.

• It reflects the health of your checkout experience and how well you’re meeting customer expectations.

In short: revenue tells you the result, but conversion shows you the opportunity. Prioritising conversion helps you grow sustainably and profitably

Payment conversion refers to the percentage of customers who successfully complete a payment after initiating the checkout process. It’s a key metric that shows how effectively your payment system turns intent into revenue.

High conversion means your checkout is smooth, trusted, and offers the right payment methods. Low conversion can signal friction – such as declined transactions, limited options, or poor user experience. Optimising for payment conversion directly impacts your bottom line

An acquirer is a financial institution that processes payments on behalf of merchants. It connects with card networks (e.g. Visa, Mastercard) and ensures funds are transferred from the customer’s bank to the merchant

We recommend working with at least two acquirers to prevent disruptions. If one provider fails, CodeVision automatically reroutes transactions to the next available option

• Increased trust and transparency – no surprise exchange rates

• Higher conversion rates – familiar currency = more completed payments

• Improved customer experience – localised and predictable

• Optional revenue sharing – some setups allow merchants to earn a small fee per conversion

DCC helps you sell globally while giving customers a local, comfortable payment experience

Dynamic currency conversion (DCC) lets customers pay in their home currency while the merchant receives funds in their base currency. It provides transparency by locking in the exchange rate at the moment of purchase

Yes – with CodeVision, you can enable automatic currency conversion so your customers pay in their local currency while you settle in yours. This improves transparency, builds trust, and boosts conversion by removing exchange rate confusion at checkout

Card tokenisation is a security process that replaces sensitive card data (like the PAN or CVV) with a unique, non-sensitive token. This token can be safely stored and used for future payments – without exposing actual card details

CodeVision supports:

• 3D Secure (3DS2)
• CVV verification
• Customisable anti-fraud rules
• Customer verification
• Tokenisation for data protection

Most common types include:

• BIN attacks & card testing: cybercriminals generate and test card numbers in bulk
• Identity theft: stolen personal data is used to complete unauthorised purchases

Payment gateway fraud involves unauthorised transactions using stolen payment data, often in card-not-present environments. It can result in chargebacks, revenue loss, and reputational harm

Building your own payment system is expensive, time-consuming, and requires ongoing regulatory maintenance (e.g., PCI DSS). A white-label solution from CodeVision reduces time to market, cuts operational costs, and ensures compliance – while keeping full control over your brand experience

A regular payment gateway shows the provider’s branding and has limited customization. A white-label gateway, on the other hand, is fully branded for your business and offers advanced customization in design, payment flow, reporting, and integrations

The white-label model allows your business to leverage a pre-built, secure payment infrastructure from CodeVision. You manage the client experience, branding, and business logic, while we handle the technology, compliance, and updates

A white-label payment gateway is a payment processing solution that is fully branded under your business name. It enables you to offer payment services without building the infrastructure from scratch, allowing seamless customer experiences within your ecosystem

Development costs can range from $100,000 to over $1 million, depending on features, regions, compliance scope, and ongoing support. In contrast, CodeVision’s white-label solution eliminates this complexity with scalable pricing options.

• Custom UI and branded checkout
• Multi-currency and APMs support
• Tokenization & recurring payments
• Fraud prevention tools
• Reporting and reconciliation dashboards
• PCI DSS compliance
• Multi-acquirer routing and cascading

Businesses that want full control over branding, UX, and monetization, such as PSPs, SaaS platforms, fintechs, marketplaces, banks, ISOs, and enterprise-grade e-commerce players, gain the most value from a white-label model.

We support integration with a wide range of local payment methods across multiple regions. Once we understand your target markets and technical setup, we’ll guide you through the best integration path – via API, hosted checkout, or platform plugins. Our team will provide full support with documentation, sandbox access, and testing

Yes, CodeVision allows you to connect both traditional (cards, bank transfers) and alternative payment methods to support your business growth

Absolutely. CodeVision provides dedicated integration support, technical documentation, sandbox environments, and 24/7 assistance to make your onboarding fast and frictionless

No documents or KYB are required to start the process. Just contact us with details about your business and goals – we’ll handle the rest and guide you through any formalities if needed later

An API (Application Programming Interface) is the set of tools and protocols used to connect your system with CodeVision’s payment system. It enables actions such as initiating payments, managing tokens, retrieving reports, and customizing checkout experiences

H2H (Host-to-Host) API is a secure protocol used for direct server-to-server communication between your system and CodeVision’s infrastructure. It’s ideal for large-scale, automated, and high-volume payment environments

The timeline depends on your specific needs and systems, but most integrations take between 1 to 3 weeks from initial consultation to full setup. We’ll provide a detailed roadmap and timeline after our first meeting

To get started, simply contact us and share details about your business, goals, and integration needs. We’ll provide a free consultation, suggest the best solution, and outline the next steps and a tailored roadmap

Yes, CodeVision enables you to expand globally with one gateway. We support multi-currency processing and various payment methods. Just ensure regulatory compliance and local payment preferences are covered for each region.

Yes, CodeVision can provide you with a custom offer based on your transaction volume, geography, risk profile, and business needs.